El soporte comercial está diseñado para asistir a los aliados comerciales y a los equipos de ventas en la promoción, negociación y cierre de contratos relacionados con Netsocs. Este soporte abarca desde la presentación de propuestas hasta la formación sobre los beneficios del software.
Scope
Sales Materials: Provides presentations, brochures and documentation that help sales teams highlight Netsocs features and benefits.
Product Training: Trains business partners in the software's features and competitive advantages.
Negotiation Support: Assistance in preparing proposals and negotiating contracts with potential clients.
Marketing Strategies: Development of marketing strategies and promotional campaigns to position Netsocs in the market.
Importance
Facilitates Sales: Equip sales teams with the knowledge and tools needed to close deals efficiently.
Improve Communication: Ensure marketing and sales messages are consistent and effective.
Increase Credibility: Provides business partners with the confidence and support needed to effectively represent Netsocs.
Example: A business partner receives detailed training on Netsocs’ integration and automation capabilities, enabling them to present the software as the ideal solution for a logistics company looking to optimize its operations.
Scope:
Basic Technical Assistance: Troubleshooting common issues and answers to frequently asked questions.
Capacitación y Formación: Ofrecimiento de cursos, tutoriales y guías de usuario para ayudar a los usuarios a entender y utilizar el software eficazmente.
Software Updates: Information and assistance about new updates and how to apply them.
Atención al Cliente: Customer service to manage user requests, complaints and feedback.
Importance:
Improve User Experience: Ensures that end users have a positive and productive experience with the software.
Promote Adoption: Facilitate software adoption by providing training and resources that help users feel comfortable and competent.
Increase Customer Retention: Good end-user support contributes to customer satisfaction and reduces churn rates.
Example:
An end user at a retail company receives assistance in setting up inventory alerts in Netsocs, allowing them to manage inventory more efficiently and avoid stockouts.
El soporte al usuario final se centra en ayudar a los clientes que utilizan Netsocs en su día a día. Este soporte garantiza que los usuarios puedan maximizar el uso del software, resolver dudas y solucionar problemas que puedan surgir durante su operación.
El soporte técnico se enfoca en resolver problemas técnicos complejos, brindar asistencia en la configuración avanzada del software e integrar Netsocs con otros sistemas existentes en la empresa.
Scope:
Setup Assistance: Assistance with initial and customized software configuration based on company needs.
Resolution of Complex Technical Problems: Diagnosis and solution of technical problems that require specialized knowledge.
Integration with Other Systems: Support in the integration of Netsocs with other systems and technologies used by the company.
Preventive Maintenance: Preventive maintenance services to ensure that software runs optimally and prevent future problems.
Importance:
Ensures System Stability: Ensures Netsocs runs smoothly and minimizes downtime.
Facilitates Integration: Helps integrate Netsocs with other enterprise systems, improving operational cohesion and efficiency.
Optimize Performance: Provides technical solutions that optimize software performance and adapt it to the specific needs of the company.
Example:
A technical team at a manufacturing company receives assistance in integrating Netsocs with their machine control systems, enabling more efficient automation and better monitoring of production processes.
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