Operator
Knows what to do next.
A prioritized queue with context, the next step of the procedure, and call, message and dispatch actions.
CARA · a module of Netsocs Synergy
Stop managing alarms. Start managing situations.
CARA turns the signals your systems already send into one situation, guides the response step by step and records what happened.
The same door, two ways
One forced door. Five signals.
Same night, same signals, same operator. What changes is how the work is organized.
- Door 17 forcedIntrusion panel
- Motion, zone 4Motion sensor
- Access deniedAccess control
- Person detectedVideo analytics
- Door 17, againIntrusion panel
Five alarms. Several screens. One person.
The operator opens the system, the account, the camera, the schedule, the procedure and the contact list, decides, and documents afterwards.
- Which camera?
- Whom do I call?
- Is it real?
- Can I close it?
Places to look
- System
- Account
- Camera
- Schedule
- Procedure
- Contacts
- Decision
- Documentation
That is not monitoring. It is searching.
One situation, with its context.
Five related signals. Each link says why: same account within 300 seconds.
- FACTSite: closed
- UNKNOWNArmed state
What is not known stays unknown.
Next stepVerify visual evidence
Did you confirm a person?
YesNoNot sure
- Door forced
- Context built
- Guided response
- Responsible person contacted · recorded
One path. The context arrives with the alarm.
Illustrative scenario. Times and names are example data.
How a situation is handled
From the first signal to the recorded result.
- Signals become a situationRelated signals from panels, access control, video and IoT are grouped, and each link says why.
- A guided procedureYour procedure, one step at a time. “I am not sure” is a valid answer, so nobody has to guess.
- Automation you controlPer procedure: observe, assist (a person confirms) or act (runs what you authorized). Automation has its own account, is always labeled automatic and cannot close alarms by default.
- Communication and escalationCall, message and escalate from the same screen, following the procedure.
- Field dispatch, when it appliesDispatching a resource is an action in the procedure. Field teams with their own mobile app are the subject of Netsocs Dispatch, a separate concept in design. About Netsocs Dispatch
- Evidence and SLAA timeline written as it happens: signals, facts and actions, each with its device, rule or person. Versioned SLA timers and quality control on every closure.
The real console
What the operator sees.
Real CARA console, demonstration data.
One operation, three views
Operator. Supervisor. Director.
Supervisor
Sees how the shift is going.
SLA times and breaches, alarms per operator, quality control and handovers.
Director
Measures the operation.
Volume, response and SLA compliance, false alarms per account, standard reports with CSV export.
Measure it
Measurable from the first day.
CARA reports volume, intake time and SLA compliance from the first day in production, so the improvement is yours to prove, not ours to claim.
No saving is promised. Results depend on your process and configuration.
- Intake timeAverage, median and 90th percentile
- Handling timePer operator
- SLA complianceIntake, first contact and closure
- Operator actionsPer operator and type of action
- Alarm volumeWith SLA breaches
- False-alarm ratePer account
Part of the platform
A module of Netsocs Synergy.
Synergy connects the systems, CARA organizes the response and A.T.O.X. orchestrates automation where it applies. CARA does not need an alarm receiver of its own.
- Cloud, on-premises or hybrid
- Start with one alarm type at one site
- Test signals and flows before going live
Bring us your worst night.
Share one real incident and we will walk through it in CARA.
Feature availability may vary by version and deployment.